Faq

FAQ’s

We are looking forward to help you out, please check the below list of most frequently asked questions.

About Us

Root Natural is a platform for brands with natural skincare and health care products which are homegrown in India. All the products are Ayurveda, botanic, natural, organic and clean.
A wide range of Natural skincare brands from all across India at your doorstep. Because YOU deserve a healthy skin!
BECAUSE WE CARE FOR YOUR SKIN!
Our products are:
- Safer to use
-100% Natural ingredients
-Completely Chemical Free
-Better for environment
-Our manufacturer doesn’t harm animals or test on animals
-Biodegradable Packaging
- Made in India
Safe to use & sustainable to produce we keep it 100% Natural. We bring to you the best skincare brands with Natural and Chemical free products.
Natural skincare products can heal or restore damaged skin cells, completely devoid of any toxic chemicals, act gently on the skin with no irritation caused also they do not harm the environment.
We go Green!
Just like our organic products don’t harm your skin, our biodegradable packaging doesn’t harm the environment. We go green with plastic-free packaging.
Synthetic skincare products are loaded with chemicals like parabens, sulfates, petrochemicals, synthetic dyes, propylene glycol, and triclosan which are detriment to the skin. Natural products are free of harmful irritants, thus beneficial for the skin.
Every brand on Root Natural are validly tested and assure to be certified by the government to be safe for consumers to use.

Orders

Login to your account and view orders, in this section you can see your order status. If you need further assistance please call us
All orders will be processed within 2 business days.
All orders are processed within two business working days, Cancellation can be done via your account before the product is dispatched. In failure to do so via your account call us or write to us at customerservice@rootnatural.co.in
Order deliveries will be made between 9am – 5pm Monday – Friday. Payment
Root offers you with a variety of secure payment methods, which are: Debit card, Credit card, wallet and cash on delivery
COD i.e. collect on delivery or cash on demand, is the sale of goods by mail order where payment is made on delivery rather than in advance. COD is available in Indian rupees only.
Root natural has partnered with cash free to provide a secured payment gateway, so that none of your information or transactions will be misused or leaked.

Refund

After the product reaches our warehouse and has gone through quality check, the refund will be processed within 3-4 business working days. All refund will be transferred to the bank account or can be transferred to the Root Wallet.
All refund will be transferred to the bank account or can be transferred to the Root Wallet (Irrespective of the mode of payment). Shipping Info
Shipping of the product will require 5-7 business days
Shipping confirmation and tracking information will be shared at checkout through SMS and on the website.
Shipping charges for your order will be calculated and displayed at checkout.

Return & Exchange

To request a refund, cancellation and return, it is mandatory to request a complaint on our email info@rootnatural.co.in within 2 days/48 hours.
Due to hygiene purposes, we do not accept returns/exchange on Skin Care products. Return is applicable for skin care tools.
Returns will not be accepted under the following conditions:
● Request is generated after 2 Business Days of receiving the order
● Product is damaged due to use by Customer
● Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
● Defective products that are not covered under Seller/Manufacturer’s warranty
● Product is used, opened or altered
● The product is good to use as per the advice of the manufacturing brand and the product has no issues caused by shipping
● The product is wrongly purchased by the customer, in which case the customer needs to check the items prior to receiving the order

Write to us

Please get in touch with us, all your questions will be answered by our expert support team.