● All orders will be processed within 2 business days.
● Shipping of the product will require 5-7 business days
● Shipping charges for your order will be calculated and displayed at checkout.
● Order deliveries will be made between 9am – 5pm Monday – Friday.
● Shipping confirmation and tracking information will be shared at checkout through SMS and on the website.
● Root Natural takes no responsibility for goods signed by an alternative person.
Return And Cancellation Policy
Root hopes, you never get a chance to complain about our services. If, due to unfortunate circumstances such situation arises, let us help you rectify such state of affairs.
Root Natural offers its customers an ’Easy cancel policy’
To request a refund, cancellation and return, it is mandatory to request a complaint on our email email@example.com within 2 days/48 hours.
Which are the items that cannot be returned/exchanged?
Due to hygiene purposes, we do not accept returns/exchange on Skin Care products. Return is applicable for skin care tools.
Returns will not be accepted under the following conditions:
● Request is generated after 2 Business Days of receiving the order
● Product is damaged due to use by Customer
● Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
● Defective products that are not covered under Seller/Manufacturer’s warranty
● Product is used, opened or altered
● The product is good to use as per the advice of the manufacturing brand and the product has no issues caused by shipping
● The product is wrongly purchased by the customer, in which case the customer needs to check the items prior to receiving the order
Damaged or Defective item/wrong product:
Our shipments and packaging are designed to keep the product safety at at most priority to prevent any damages. However, in the rare case that your product is damaged during shipment, you can request for a replacement or refund within 2 days from the date of receiving the product(s). All claims for shortages or damages must be reported to customer service at firstname.lastname@example.org.
The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Cancellation of Order:
All orders are processed within two business working days, Cancellation can be done via your account before the product is dispatched. In failure to do so via your account call us or write to us at email@example.com
After the product reaches our warehouse and has gone through quality check, the refund will be processed within 3-4 business working days. All refund will be transferred to the bank account or can be transferred to the Root Wallet.
If I pay COD, how will I get my refund?
All refund will be transferred to the bank account or can be transferred to the Root Wallet (Irrespective of the mode of payment).
I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.